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Fixes for 7 Common Silhouette CAMEO 4 Issues

If you're new to the Silhouette world and/or new to the Silhouette CAMEO 4 it's likely at some point you'll need some troubleshooting help. 

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With new machines and software to support them, user error and bugs are equal parts to blame for issues. BUT knowing to fix common Silhouette CAMEO 4 problems can help you avoid the need to wait on customer service for help. 


1. Silhouette CAMEO 4 Won't Connect in Silhouette Studio

If you are having trouble getting your Silhouette CAMEO 4 to connect by USB or Bluetooth in Silhouette Studio there are a few things you want to check.

First, make sure you have updated your software to Silhouette Studio V4.3 or higher.
 
To connecting the CAMEO 4 by USB, open the Send panel and click the small machine icon bottom at the bottom.   There may be several machines listed there. Look for the "CAMEO" machine with the USB symbol that says "Available" underneath and click it. That is your CAMEO 4 connected by USB. Remember, in the machine list "CAMEO (4)" doesn't necessarily mean that's your CAMEO 4 machine.

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If you are trying to connect your CAMEO 4 by Bluetooth, disconnect the USB cable. From the touch panel on the cutting machine, click the Bluetooth button. It will turn blue.  Ensure you computer has been paired with your CAMEO 4 as a new Bluetooth device. Open the Send panel and click the small machine icon bottom at the bottom.  Click the CAMEO 4 machine next to the Bluetooth symbol that is listed as "Available".

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2. Unable to Find or Perform the Silhouette CAMEO 4 Firmware Update 

The first time you select the CAMEO 4 Bluetooth machine in the Send panel of Silhouette Studio, and at certain times later, you will get a prompt to update the firmware. 
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Before running the firmware update, it's best to connect the machine to the computer with the USB cord then TURN OFF the Bluetooth from the machine's touch panel. That should then give you the option to click “Update Now” in the send panel. 

It's usually a pretty quick process, but may take up to 10 or 15 minutes to complete the firmware update. When the firmware update is complete, you'll hear the CAMEO 4 re-set and the firmware message in the Send panel will change to Ready. 

If you continue to have trouble updating the firmware, power off the Silhouette CAMEO 4 and close out of Silhouette Studio then complete these steps in order:
  • Launch the 'Current Version' of Silhouette Studio (must be V4.3.263 or higher)
  • Power on the CAMEO 4
  • Plug in the USB to the computer 
  • Go to the Send panel
  • Click the icon at the bottom to see the available machines 
  • Click the machine that says CAMEO (Available) and has a USB symbol next to it
  • That should establish the CAMEO 4 USB connection and the machine's status should now be "Ready"
Next..
  • Disconnect the USB cable
  • Press the Bluetooth button on the front of the CAMEO 4 so it turns blue
  • Return to the Send panel 
  • Click the icon at the bottom to see the machines 
  • Click the machine option that says CAMEO (Available) and has a Bluetooth symbol next to it
  • Connect the USB cable from the machine to the computer
  • From the machine's touch panel, turn OFF the bluetooth 
  • You should get an option to "Update Firmware Now" in the Send panel. Click it
  • Do not disconnect the USB cable until the firmware update is complete

3. Silhouette Studio is Not Recognizing Tools

If Silhouette Studio is not recognizing your Silhouette CAMEO 4 AutoBlade, tool adapter or other tools, there are several things you need to check:
  1. The CAMEO 4 hasn't been selected as the machine in Page Set up or the wrong machine has been selected.
  2. There is no tool in the CAMEO 4 machine 
  3. The Silhouette machine isn't powered on
  4. The CAMEO 4 isn't connected to the computer (either by USB or Bluetooth)
  5. The CAMEO 4 hasn't been selected in the Send panel 
  6. The tool isn't correctly or completely inserted and locked into the carriage. There should be no gap
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4. Silhouette CAMEO 4 AutoBlade Won't Cut

If the blade on your Silhouette CAMEO 4 is not cutting the material or just barely cutting the material, there are two things to check.

First, ensure the cap around the blade is tight. If it's not, tighten it.

You also want to make sure the blade is fully seated in the carriage. It should look like the picture above with no gap.

5. Silhouette Rotary Blade or Kraft Blades Aren't Cutting

If the Silhouette Rotary Blade or Kraft Blades are not cutting, the most common reason is the blade is not exposed. These tools include a built in safety cap which needs to be turned to expose the blade so it can reach the material. 

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6. Silhouette CAMEO 4 Making VERY Loud Noise While Cutting 

If your Silhouette CAMEO 4 is extremely loud and rattles while it's cutting, especially during your first cuts, the tool carriage may have been moved out of place during unpacking. 

Silhouette issued the following statement:  "...We have found this is related to the machine setup process when packing tape is removed. It’s possible that while you are pulling the tape off of your machine that the tool carriage cover may become dislodged, thus causing the rattling sounds. If that happens, simply push on the carriage cover back and/or down until it clicks back into place. This should resolve the issue. We're now working to adjust the machine preparation process in order to resolve this going forward."

7. Silhouette CAMEO 4 Won't Read Print and Cut Registration Marks

If your Silhouette CAMEO 4 is having trouble reading print and cut registration marks, it is likely trying to read the grid lines on your cutting mat (left) instead.  

The fix is to move the paper or material on the cutting mat over and up just slightly so it covers the top and left edge of the grid line box (right).


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1 comment

  1. Could you please tell how to fix that Cameo 4 doesn't read the PIX&SCAN mat registration marks? Everything I found (and SwingDesign customer support sent me the exact same blog posts I found) did not help unfortunately.

    ReplyDelete

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