Note: It's a slightly different fix for the Portrait and the Cameo and here we explain both. I have the Portrait so images will be for that tutorial with an explanation on fixing loading issues on the Cameo further down the page.
The secret's in the load button.
If you are using the cutting mat on your Silhouette Portrait, ensure that you are using the gridded Load Cutting Mat button to feed the mat and your material into the Silhouette.
If you use the other "Load Media" button, your mat will not be fed far enough into the machine therefore the blade starts cutting higher and out of the gridded area. Can you see the difference in how far the mat/paper was pulled into the machine in the picture below?
The Load Media button (second button from top in picture above) should only be used when you are not using the cutting mat and loading materials like vinyl. In those instances the blade can start cutting closer to the edge of the loaded material.
If you're Silhouette Cameo is cutting above the gridded area of the cutting mat, you can fix it by using the up and down arrows on the Silhouette to scroll through until 'Load Cutting Mat' is displayed on the screen. Then press 'Enter' and your mat will feed through.
Thanks for coming to class today at Silhouette School. If you like what you see, I'd love for you to pin it!