tag:blogger.com,1999:blog-7021963321489275438.post7175625581386444746..comments2024-03-28T07:18:02.875-04:00Comments on Silhouette School: Silhouette Studio Cloud Upgrade: How to Update and What I Know For SureSilhouette Schoolhttp://www.blogger.com/profile/01172728396239147054noreply@blogger.comBlogger47125tag:blogger.com,1999:blog-7021963321489275438.post-79691203989847282122016-10-03T20:57:03.834-04:002016-10-03T20:57:03.834-04:00I am trying to download from the silhouette store ...I am trying to download from the silhouette store and none of my items download. Not automatically and I can't find a button that says to download pending like it use to. There is an update library but nothing happens. Am I missing something?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-10121459739308233222016-09-01T16:39:29.312-04:002016-09-01T16:39:29.312-04:00@Jeanie Where is that video? I did a google search...@Jeanie Where is that video? I did a google search and did not come up with anything.mnJenLhttps://www.blogger.com/profile/05520634714236247690noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-63029233018228405232016-08-31T19:13:01.092-04:002016-08-31T19:13:01.092-04:00Me too. But I think I got the answer in the "...Me too. But I think I got the answer in the "Let's talk about the Cloud" video that was posted today. Check it out and see if it answers your question. Jeaniehttps://www.blogger.com/profile/13508437344760416995noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-46687133110738227572016-08-31T19:06:25.320-04:002016-08-31T19:06:25.320-04:00I haven't tried seriously everything. My libra...I haven't tried seriously everything. My library is large, over 5GB and around 20,300 files. Approx 7,000 of those are from Silhouette and I can get those to show up in my library just fine and on the cloud. I can not however get any of my user created/added files to show. I've tried to update my library, it shows it updating all 20,000+ files but then it gets to 10.8% and crashes every single time. I've exported from 3.6 and tried to import that library, but that also crashes out every single time. Since the vast majority of my files are user added this is a bit of a problem. Looks like I'm once again going to be going back to V2. (running a brand new macbookpro) So frustrating! -Candihttps://www.blogger.com/profile/15600516415731643484noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-84616849812224527192016-08-25T15:37:58.862-04:002016-08-25T15:37:58.862-04:00my files were not backed up before I updated to th...my files were not backed up before I updated to the newer version and clicked the prompt to update library. What happens now? Are all my designs, even my personal creations in the cloud? Sonia Castillo Rioshttps://www.blogger.com/profile/15948496252781200258noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-36162253474007107202016-08-24T11:18:01.813-04:002016-08-24T11:18:01.813-04:00Although I backed up the files (all 5gb of them) w...Although I backed up the files (all 5gb of them) when I try to import the library I get an error message saying that the files are the wrong type. I didn't want to upgrade really but had to as just ordered my Cameo 3. Do you have any troubleshooting advice? Thank you.DeBehttps://www.blogger.com/profile/12124838635076612042noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-8242276565541487602016-08-22T10:34:48.010-04:002016-08-22T10:34:48.010-04:00I did it on a mac, same thing. Instead the right k...I did it on a mac, same thing. Instead the right key press ctr key.<br />Anything else you want to know?<br /><br />I had lots of problems, the same as mentioned here. "Lost" some files. Will find out later. <br />Had to redeem my silh.files. <br />You have to get used to have 2 parts in the list: local and cloud. <br />I would not have done the upgrade if Melissa had not written it is so easy. For me it was anoying. But now it is gone. <br /><br />maybe a tip for Mac users: keep your old version on another place or rename it, so that you can go back easily, I still have both on my mac can open it one after the other. but after quitting 3.6 and then opening 3.8 I was asked to update my library. (what I did not do) Not sure if this happens all the time. <br />Lacybehttps://www.blogger.com/profile/10455486001351994765noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-56395961452598834512016-08-22T10:20:51.351-04:002016-08-22T10:20:51.351-04:00you can upgrade - and skip the cloud part when ask...you can upgrade - and skip the cloud part when asked. Though I am not sure whether there is anything like security which you need.Lacybehttps://www.blogger.com/profile/10455486001351994765noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-79306909594439559312016-08-22T10:18:16.484-04:002016-08-22T10:18:16.484-04:00re: just have them in either/or and not both
That...re: just have them in either/or and not both<br /><br />That is how it is ment to be - but they should have told us in advance! Me too I did get a heart attack because of this .... ^_~ Lacybehttps://www.blogger.com/profile/10455486001351994765noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-2804759896180626262016-08-22T10:16:20.333-04:002016-08-22T10:16:20.333-04:00Nicole, I feel with you. That happened to me last ...Nicole, I feel with you. That happened to me last time with another update. <br />I agree, they should tell people in bold letters to do a backup - and how - when you get the new version. Lacybehttps://www.blogger.com/profile/10455486001351994765noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-47754099340890350552016-08-15T13:10:12.646-04:002016-08-15T13:10:12.646-04:00I just received my Cameo 3. When I update to the n...I just received my Cameo 3. When I update to the newer software will my library from my Cameo 2 designs be there? JacquelineKHhttps://www.blogger.com/profile/15520482522713984958noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-76181913463819523622016-08-14T21:52:50.679-04:002016-08-14T21:52:50.679-04:00Any chance there's a way to do this on a Mac? ...Any chance there's a way to do this on a Mac? I also updated before saving my files. Jocelynhttps://www.blogger.com/profile/00164147213025826770noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-7919405488695571622016-08-10T11:14:50.143-04:002016-08-10T11:14:50.143-04:00I have a large library as well. It goes through i...I have a large library as well. It goes through importing just fine, but when it is syncing with the cloud it errors out. This is completely frustrating, and I think I have to have the newer version because I just received my Cameo 3.Anonymoushttps://www.blogger.com/profile/01242891809922695093noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-81854209481798080982016-08-05T19:38:09.277-04:002016-08-05T19:38:09.277-04:00I have that same question - I hope someone has the...I have that same question - I hope someone has the answer!Debbyhttps://www.blogger.com/profile/10239136955952885206noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-47567035527023405342016-08-05T16:03:06.321-04:002016-08-05T16:03:06.321-04:00Do you know why my 2 libraries don't match up?...Do you know why my 2 libraries don't match up? Say I have a folder labeled hearts...one library has some hearts and the other library has different hearts. All designs were purchased from the design store...shouldn't both libraries have the same designs in them if I purchased from the design store?? The Browning Familyhttps://www.blogger.com/profile/11352098951850107558noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-55592585624800365332016-07-31T15:40:46.015-04:002016-07-31T15:40:46.015-04:00Have you figured out what to do? I just updated to...Have you figured out what to do? I just updated today. I can't figure out how to reorganize. Why export a library if the folders aren't included? Everything is in the cloud, but not on my hard drive. I don't even have everything in my recent downloads folder. I am so confused. :( mnJenLhttps://www.blogger.com/profile/05520634714236247690noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-7980178054342703642016-07-13T22:38:18.599-04:002016-07-13T22:38:18.599-04:00UPDATE AFTER DOWNGRADE TO V.3.3.057. As mentioned...UPDATE AFTER DOWNGRADE TO V.3.3.057. As mentioned above I decided to downgrade back to the previous version before the cloud, backing up library etc. as Melissa suggests. And sure enough, my print and cut issues disappeared immediately, but another benefit was for the life of me I researched and research, scoured SL software etc. on how to release the cursor after hitting control and arrow key without having to click off the duplicate, a shortcut to duplicate an image. In the V.3.3.057 it automatically releases from the original so you can move your duplicate without having to click off of it. This is key to moving all the small parts of an image after duplication. I am a happy camper now. So will not upgrade un Sil corp. tech team fix bug issues.Anonymoushttps://www.blogger.com/profile/17007884848767473969noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-85154031395892370072016-07-13T16:37:45.177-04:002016-07-13T16:37:45.177-04:00I've tried the new version for 2 months now an...I've tried the new version for 2 months now and have had more issues, especially with print and cut, which is what I do most for my business, after so much frustration decided I am going back to my last version before I upgraded to the current version, the version before the cloud. I am so frustrated beyond words it has taken me 5 days straight of trying to print out my simple logo tag and wasted very expensive vellum. This version is NOT worth the what lost in printing and paper cost!Anonymoushttps://www.blogger.com/profile/17007884848767473969noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-77766171468632439482016-06-30T13:37:03.601-04:002016-06-30T13:37:03.601-04:00I did the update. Once completed, I purchased som...I did the update. Once completed, I purchased some images from the store, and it shows the items purchased, but in the library it shows "item failed to download, try again". I clicked to try again and it still fails to download. Has anyone had this issue?<br />Anonymoushttps://www.blogger.com/profile/04720780549149209093noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-87067300227402734022016-06-23T16:29:54.145-04:002016-06-23T16:29:54.145-04:00I also am getting the error and its making me craz...I also am getting the error and its making me crazy!! I have a large library and most have transfered over but I am still missing a good number and all of my own designs are missing. <br />I really wanted this to work AND I am suppose to teach a class on the mobile app and the cloud in two weeks... Ugh!Tracy Rushtonhttps://www.blogger.com/profile/13813230028516079596noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-90629203463515541252016-06-07T17:16:07.972-04:002016-06-07T17:16:07.972-04:00I got the error also when I tried to import my lib...I got the error also when I tried to import my library. I have a Macbook Pro. I still had the earlier version so I trashed the new version. Must be some bugs in software. Will wait awhile to try again. Just don't delete your old version and you will be fine.Mickeyhttps://www.blogger.com/profile/14019895573934395215noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-32564974818071521402016-06-02T22:27:39.148-04:002016-06-02T22:27:39.148-04:00Best bet is to revert back to an earlier version, ...Best bet is to revert back to an earlier version, then your library should be back and fine. Hopefully since SO MANY of us are having these issues they will actually fix it... we can hope. -Candihttps://www.blogger.com/profile/15600516415731643484noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-77799055680439554402016-06-02T22:18:26.938-04:002016-06-02T22:18:26.938-04:00I have Try everything, Every time I try to get My ...I have Try everything, Every time I try to get My library Back I get an error has Occur. Gives an option to send a report and that will also give me error occur when sendingDanielhttps://www.blogger.com/profile/08886463316591316564noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-91910055150235965972016-05-29T19:08:18.047-04:002016-05-29T19:08:18.047-04:00How do you combine the 2 libraries? All does show...How do you combine the 2 libraries? All does show all my designs; however the categories I have either has the files in the iCloud library or my library but neither have both. Thank you!Debbyhttps://www.blogger.com/profile/10239136955952885206noreply@blogger.comtag:blogger.com,1999:blog-7021963321489275438.post-1167133697421239772016-05-29T19:02:16.469-04:002016-05-29T19:02:16.469-04:00Has anyone with a large library managed this? I...Has anyone with a large library managed this? I've been trying for DAYS.... days and days here people. I have no problem backing up my library, moving it around, installing, uninstalling reinstalling... all old news. That said I've been using the last version of V2 on my macbookpro since I hated that I couldn't drag & drop into my SSDE icon to open files from the web in V3. Regardless I decided to give it a shot. Countless hours, testing on 3 different systems even, and I can not get either of the available versions of cloud V3 to show my large library (20,396 files, approx. 5.18MB). I have the most problems with the newest, the 2nd to newest I can actually import a library from V6 but it only imports approx. 12,000-17,000 of my files before it crashes and I lose everything again. Silhouette support only gives me directions on how to redownload my purchased files, those equate to less then 7,000 of my 20,000+ files... I want all my OTHER files to show up. If anyone has any ideas, please let me know.... at this point I'm so annoyed I went back to V2. -Candihttps://www.blogger.com/profile/15600516415731643484noreply@blogger.com